Collections CRM for Debt Recovery
Empower your teams to track and follow-up with defaulters efficiently, predict debt recovery and enable faster collections
How Wpscrm helps digitize your complete collections process
Right from borrower segmentation to debt recovery prediction and guided team actions
Borrower Management
Seamless API Integration
Borrower Categorization
360 Degree Borrower Profile
Borrower Communication
Borrower Categorization
360 Degree Borrower Profile
Borrower Communication
Borrower Management
Case Prioritization
Day Planning for Collections Agents
Automated Communication
Recovery Workflows for Collections
Day Planning for Collections Agents
Automated Communication
Recovery Workflows for Collections
Borrower Management
Default Customer Analysis
Progressive Collection Efficiency
State of Business
Performance Tracking
Progressive Collection Efficiency
State of Business
Performance Tracking
Complete borrower management and case prioritization
Get 360 degree view into your borrower profiles and manage defaulters accordingly
Automatically distribute borrowers to regions, teams and agents
Distribute loan defaulters automatically to your teams in different regions and to the respective collections agents based on any criteria you want – loan type, location, default amount, agent availability, agent performance, and more. You can even limit the number of leads getting assigned to an agent with capping logic.
Categorize borrowers & define collection strategies
Bucket your defaulters based on every important criterion – date past due (DPD), credit repayment history, the amount due, repayment intent, and more. You can define your collections strategy accordingly – for instance, defaulters with payment due of less than 50k can be connected via automated payment reminder emails, while borrowers with a large amount of debt would need to be called immediately.
Notify collections agents when they are assigned a borrower
Enable all your collections and call center agents to stay on top of their work with automated notifications whenever a new borrower is assigned to them. You can do this via email, SMS or any other communication channel. wpscrm plans the collection agents’ complete workday accordingly.
Plan the collection agents’ day completely
wpscrm automatically plans your collections agents’ day completely, including collections meetings in order of priority, best routes to follow, goals for the day and more. Increase your team’s productivity by auto-identifying possible meetings in their proximity.
Automate communication to debtors based on their actions & stages
Segment your borrowers based on various factors – the kind of debt, DPD, amount due, repayment history, demographics, location, financial status, credit history and more. Use this information to always maintain relevant messaging across all communication channels.
Manage your complete call center lifecycle
With advanced automation and guided actions
Track the movement of your collections agents
As a manager, you can track all field force activities and ensure productivity. Your collections agents too can track all their current pending tasks on their mobile app. With the day planner and ‘nearby leads’ feature, he can optimise his time on the field.
Manage end-to-end field collections lifecycle
With advanced automation, guided actions and direct connect to fraud control teams
Try WPSCRM Collections CRM for debt recovery
Make debt recovery easier, faster and more organized
What is a debt collection software?
A debt collection software (also known as a collection system in finance industry) is used to automate payment collection or EMI collections. Lenders can manage cases, send automated communication for payment reminders, execute soft and hard collections, and get detailed analytics.
What are the 3 key strategies when it comes to collections?
Lenders can improve debt collection by:
1. Using a debt collection CRM, lenders can segregate and prioritize borrowers that are likely to miss their payment deadline. Sending them automated reminders before the due dates can help increase collections.
2. By segregating cases based on their DPD (Days Past Due) count, lenders can deploy soft or hard collection mechanisms to improve collection efficiency.
3. Through different modes of payment, lenders can make it easy for borrowers to complete their payments.
Is there any MS Dynamics CRM alternative for debt collection?
Due to its simple UI and ease of use, a preferred alternative is the Wpscrm Debt Collection CRM for payment and collection of EMIs. As a collection software for small business owners and large enterprises, Wpscrm can maximize debt recovery through next-gen automation workflows.